“Customer service shouldn’t be a department, it should be the entire company.“– Tony Hsieh, CEO of Zappos We live in an era where customer service has transformed more into customer care. We need to genuinely …
Have you ever opened a web page only to be sent to a blank loaded page? Or faced with a lengthy checkout process that, in the end, stopped you from buying the product you initially …
In the current climate when the pandemic has resulted in the shutting down of brick and mortar shops, restaurants, and more across the world, it’s a good time to question what the future has in …
In addition to providing top-quality products and services, many businesses also rely on customer service. Although you can ensure customer satisfaction through sales, customer service should not end there. Each of your communication channels needs …
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