“It isn’t the complaint the customer remembers, but the outcome.”– Isadore Sharp (Founder of Four Seasons Hotels and Resorts) Dealing with unsatisfied customers is ‘no company’s favorite cup of tea,’ but when you make the customer …
“Customer service shouldn’t be a department, it should be the entire company.“– Tony Hsieh, CEO of Zappos We live in an era where customer service has transformed more into customer care. We need to genuinely …
There are over 3.7 billion email users globally and this number is expected to hit the 4.3 billion mark by the year 2022. That’s huge, and there lies a gigantic marketing opportunity through email marketing. …
Electronic Commerce is a business model that allows the buying and selling of products or services over the internet. Nowadays, businesses use technology to handle customer service in a more efficient and cost-effective manner. There’s …
In addition to providing top-quality products and services, many businesses also rely on customer service. Although you can ensure customer satisfaction through sales, customer service should not end there. Each of your communication channels needs …
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