“It isn’t the complaint the customer remembers, but the outcome.”– Isadore Sharp (Founder of Four Seasons Hotels and Resorts) Dealing with unsatisfied customers is ‘no company’s favorite cup of tea,’ but when you make the customer …
“Customer service shouldn’t be a department, it should be the entire company.“– Tony Hsieh, CEO of Zappos We live in an era where customer service has transformed more into customer care. We need to genuinely …
“If you really look closely, most overnight successes took a long time.”-Steve Jobs Digital marketing is vital for the survival of any business today. It is an all-encompassing effort, utilizing all the tools, techniques, and …
“The best marketing doesn’t feel like marketing.” – Tom Fishburne, Founder & CEO of Marketoonist The more reputable the marketing agency is, the more people would reach out to it without receiving cold emails or calls …
Google has been boosting customer satisfaction for the past couple of years, and among other extensive rating scales and surveys, it is now introducing something entirely new that is meant to become a game-changer in …
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